Blogi

29 kesäkuun, 2022 | Blogi

Lomille lompsis! Näin hoidat lomavastaajat, puheluiden ohjaukset ja muut asiat ennen lomaa.

Ennen lomaa on paljon tekemistä ja muistamista ennen ansaittua hengähdystaukoa. Tässä muistilista, mitä pitää ainakin muistaa ennen lomaa.

15 kesäkuun, 2022 | Blogi

Yrittäjä, vastaatko tuntemattomaan numeroon tai soitatko siihen takaisin?

Vastaatko itse tuntemattomaan numeroon tai soitatko siihen takaisin, jos numero jää puhelimen muistiin?

19 toukokuun, 2022 | Blogi

Tiedätkö, mitkä ovat suosituimmat asiakaspalvelukanavat?

Asiakkaita voidaan palvella joko yhdessä tai useammassa kanavassa, mutta olipa kanava mikä tahansa, onnistuneen palvelutapahtuman takaavat nopeus, tehokkuus ja asiantuntevuus.

15 marraskuun, 2021 | Blogi

Näin Kokkolan K-Rauta laittoi asiakaspalvelunsa kuntoon

Parhaiten kaupalle tuo rahaa olemassaoleva asiakas. Kun asiakassuhde ja luottamus on rakennettu, on helpoin tapa lisätä myyntiä, tehdä lisämyyntiä. Sen vuoksi asiakaskokemus – asiakkaan palveleminen hyvin ja nopeasti – on keskeinen liiketoimintakysymys.

18 toukokuun, 2021 | Blogi

Viimeinkin on markkinoilla mobiilivaihde, joka toimii oikeasti.

22 joulukuun, 2020 | Blogi

Vuosi 2020 – elämänmakuinen ja monenkirjava matka

11 kesäkuun, 2020 | Blogi

Takaisinsoitto: Jokainen ansaitsee tulla kuulluksi – myös asiakaspalvelussa

9 maaliskuun, 2020 | Blogi

Raportiikka mullistaa yrityksen puheluliikenteen seurannan

14 helmikuun, 2020 | Blogi

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